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Privacy Policy
Effective Date: 06/20/2025
CareNexus AI (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information through our website, mobile app, and services.
1. Information We Collect:
Personal Data
a. Name, email, phone number, login credentials
b. Optional: payment/billing info (if applicable)
c. Health-related and care data, with explicit user consent
Usage & Device Data
a. IP address, device type, OS, browser, unique IDs
b. App usage patterns and analytics
Cookies & Tracking
a. Session/Preference/Security cookies
b. Web beacons and tracking pixels
c. You can disable cookies, though some features may break
2. Use of Data
We use collected data to:
a. Provide, maintain, and improve our services
b. Authenticate and secure user access
c. Communicate updates, support, and alerts
d. Analyze usage and detect technical issues
e. Comply with HIPAA and healthcare regulations
3. Third‑Party Data Sharing
We do not sell or rent personal information. We may share data with:
a. Service providers and authorized partners (e.g., cloud hosting, analytics)
b. Legal bodies if required by law or to protect rights
c. During business transfers (merger, sale, acquisition)
4. International Data Transfers
Your information may be stored or processed outside your jurisdiction. We ensure transfers comply with applicable data protection laws and adequate safeguards are in place.
5. Security Measures
We invest in strong security measures:
a. Data encryption in transit and at rest
b. Multi-factor authentication for sensitive access
c. Regular employee security training
d. Secure cloud hosting with geo-redundancy and intrusion prevention
6. Tracking Technologies
We use cookies and similar tools to:
a. Facilitate core functionality
b. Remember preferences
c. Monitor analytics and detect fraud
d. You may disable cookies, but key features may be affected.
7. Links to Third‑Party Sites
If you follow external links, please review their separate privacy policies. We are not responsible for their content or practices
8. Children’s Privacy
Our services are intended for users 18+. We do not knowingly collect data from minors. If discovered, that data will be promptly deleted.
9. User Rights & Control
You can:
a. Access, correct, or delete your personal data
b. Opt-out of non-essential cookies or communications
c. Withdraw consent at any time (subject to legal obligations)EU/UK users also have rights like data portability, restriction of processing, and lodging complaints.
10. Data Retention
We retain data only as long as necessary to support services and comply with legal or business requirements.
11. Policy Updates
We may update this policy periodically. We'll notify you via email or prominent notice before changes take effect. Revised effective date will appear at the top
12. Contact Us
Questions? Reach out any time:
📧 support@carenexusai.com
CareNexus AI (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information through our website, mobile app, and services.
1. Information We Collect:
Personal Data
a. Name, email, phone number, login credentials
b. Optional: payment/billing info (if applicable)
c. Health-related and care data, with explicit user consent
Usage & Device Data
a. IP address, device type, OS, browser, unique IDs
b. App usage patterns and analytics
Cookies & Tracking
a. Session/Preference/Security cookies
b. Web beacons and tracking pixels
c. You can disable cookies, though some features may break
2. Use of Data
We use collected data to:
a. Provide, maintain, and improve our services
b. Authenticate and secure user access
c. Communicate updates, support, and alerts
d. Analyze usage and detect technical issues
e. Comply with HIPAA and healthcare regulations
3. Third‑Party Data Sharing
We do not sell or rent personal information. We may share data with:
a. Service providers and authorized partners (e.g., cloud hosting, analytics)
b. Legal bodies if required by law or to protect rights
c. During business transfers (merger, sale, acquisition)
4. International Data Transfers
Your information may be stored or processed outside your jurisdiction. We ensure transfers comply with applicable data protection laws and adequate safeguards are in place.
5. Security Measures
We invest in strong security measures:
a. Data encryption in transit and at rest
b. Multi-factor authentication for sensitive access
c. Regular employee security training
d. Secure cloud hosting with geo-redundancy and intrusion prevention
6. Tracking Technologies
We use cookies and similar tools to:
a. Facilitate core functionality
b. Remember preferences
c. Monitor analytics and detect fraud
d. You may disable cookies, but key features may be affected.
7. Links to Third‑Party Sites
If you follow external links, please review their separate privacy policies. We are not responsible for their content or practices
8. Children’s Privacy
Our services are intended for users 18+. We do not knowingly collect data from minors. If discovered, that data will be promptly deleted.
9. User Rights & Control
You can:
a. Access, correct, or delete your personal data
b. Opt-out of non-essential cookies or communications
c. Withdraw consent at any time (subject to legal obligations)EU/UK users also have rights like data portability, restriction of processing, and lodging complaints.
10. Data Retention
We retain data only as long as necessary to support services and comply with legal or business requirements.
11. Policy Updates
We may update this policy periodically. We'll notify you via email or prominent notice before changes take effect. Revised effective date will appear at the top
12. Contact Us
Questions? Reach out any time:
📧 support@carenexusai.com